Free Shipping for orders over $50 Australia-Wide
TechShed Help Center
No worries! At T-Mate, we offer a comprehensive phone inspection service to diagnose any issues. You can book a session with us for a thorough check-up, and the inspection fee ranges from $60 to $90. After the inspection, you'll receive a detailed report/explanation on the findings. If you decide to proceed with repairs through our store, we may waive the inspection fee. Let us help you figure out what's wrong with your phone—book an inspection today!
Use a Quality Case: A shockproof case helps protect against drops and scratches. Ensure it fits your device perfectly.
Apply a Screen Protector: A tempered glass protector shields your screen from scratches and impacts.
Avoid Extreme Temperatures: Keep your device away from excessive heat or cold to protect the battery and screen.
Clean Regularly: Use a microfiber cloth to remove dust and fingerprints. Avoid harsh chemicals.
Prevent Water Damage: Be cautious around water and consider a waterproof case.
Mind Your Charging: Unplug when your device hits 100% to avoid overheating and preserve battery life.
Use a Screen Lock: Set up a strong lock or password to secure your data in case of loss or theft.
To schedule a repair, simply click "Book Repairs" on our website or click through: https://www.tmate.com.au/book-online. Once you’re there, please fill in the form with your preferred repair service, ideal date and time, as well as your location. We’ll confirm your appointment and get your device repaired as soon as possible!
1. Check in Settings (Most Reliable)
Android:
Go to Settings > About phone (or System > About phone).
The model name and number should be listed there.
iPhone (iOS):
Go to Settings > General > About.
Look for Model Name and Model Number.
2. Check the Back or Inside the Phone
Some phones have the model number printed on the back or under the battery (for older models with removable batteries).
3. Check the Box or Receipt
If you still have the original box or receipt, the model name and number should be printed on it.
4. Check Online
If you know the manufacturer, go to their official website and enter your IMEI number or model number to get more details.